"If I'd known it was this easy, I would have done it years ago!"
— MARK T., FOUNDER
PROJECT_ID: 041
Property CONSULTANCY, QLD
THE PROBLEM:
Scattered Client Data & Manual Tracking
​The business lacked a central "Source of Truth" for their niche property data. Client information was siloed, and they had no efficient way to manage high-volume outreach or link internal records with external market intelligence.
THE BUILD:
Custom CRM & Intelligence Database
I performed a market scan of the top 6 platforms and recommended Zoho as the best fit. I built the full system from the ground up, but the real "Heavy Lifting" was the database. I extracted internal data, washed it against third-party sources, and enhanced it with public records to create a market-leading database specific to their niche.
THE OUTCOME:
Centralised Market Intelligence
The consultancy now operates from a high-powered CRM with automated email processes and professional templates. They moved from scattered records to owning a unique, data-rich asset that gives them a significant competitive edge in the property market.
PROJECT_ID: 063
Information services business, NSW
THE PROBLEM:
Leaking Subscription Revenue
A market leader in the credit space was losing customers at the end of their contracts with no system in place to win them back. There was no dedicated crew, no tracking "gear," and no strategy to plug the hole in their recurring profit.
THE BUILD:
International "Winback" Site & Crew
I designed the full recovery program from scratch—building the tools, the tracking systems, and the offer structures. Once the "Slab" was poured in Australia and generating $200k in additional profit, I moved the operation to Manila. I built that 60-seat centre from the ground up, managing everything from site design and training to on-the-floor launch support over several months.
THE OUTCOME:
Scaled Revenue & High-Retention CrewThe project scaled into a massive success, generating $250k in monthly growth. Despite the high turnover typical in the Philippines, the systems and culture I built resulted in a stable, long-term crew that integrated perfectly with the Australian business for years.
PROJECT_ID: 015
NATIONAL COLLECTIONS PROVIDER, vic
THE PROBLEM:
Bloated Costs & Rigid Systems
The business was locked into an expensive Salesforce setup that was too slow to change and too costly to maintain. Communication with thousands of customers was manual, inconsistent, and lacked the tracking needed to stay compliant in a high-pressure industry.
THE BUILD:
Enterprise-Grade Communications Engine
I sat on the selection committee and led the design and build of a full Adobe Marketo instance. Over a four-month "site build," we deployed hundreds of co-branded templates and integrated web and phone payment solutions. I managed the vendor team to ensure the "plumbing" could handle thousands of concurrent customers while staying 100% compliant.
THE OUTCOME:
Higher Engagement & Lower Overheads
The move delivered an immediate cost saving over their previous system and a 30% increase in customer engagement. The business now has the "tools" to self-manage their communications, making them faster, leaner, and more profitable.
PROJECT_ID: 074
Major TRANSPORT PROVIDER, QLD
THE PROBLEM:
Leaking Cash Flow
The existing debt collection process was purely manual and lacked a consistent "Work Order." This led to a high volume of uncollected accounts, zero system tracking, and a recovery rate that wasn't hitting the mark.
THE BUILD:
Automated Collections Engine
I conducted a full feasibility study to see if their existing Zoho setup could handle the load. Working with a specialist partner, we rewrote every piece of client communication to ensure it was both compliant and effective. I delivered a clear "Blueprint" for an automated system that balanced cost, configuration, and risk.
THE OUTCOME:
Systemised Recovery
The business moved from "manual chasing" to a recommendation-led, automated recovery system. By leveraging their existing gear and plugging in a custom-built workflow, they now have a consistent, compliant process for reclaiming revenue without the administrative grind.
PROJECT_ID: 041
Property CONSULTANCY, QLD
THE PROBLEM:
Scattered Client Data & Manual Tracking
​The business lacked a central "Source of Truth" for their niche property data. Client information was siloed, and they had no efficient way to manage high-volume outreach or link internal records with external market intelligence.
THE BUILD:
Custom CRM & Intelligence Database
I performed a market scan of the top 6 platforms and recommended Zoho as the best fit. I built the full system from the ground up, but the real "Heavy Lifting" was the database. I extracted internal data, washed it against third-party sources, and enhanced it with public records to create a market-leading database specific to their niche.
THE OUTCOME:
Centralised Market Intelligence
The consultancy now operates from a high-powered CRM with automated email processes and professional templates. They moved from scattered records to owning a unique, data-rich asset that gives them a significant competitive edge in the property market.
PROJECT_ID: 011
fINANCIAL SERVICES GROUP, vic
THE PROBLEM:
Restricted Operating Hours
Debt recovery was limited by "boots on the ground"—if the office was closed, the revenue stopped. The business needed a way to handle settlements and payments around the clock without adding more headcount or manual data entry.
THE BUILD:
Automated Recovery Specialist
I implemented an Automated Phone & SMS Agent that handles debt enquiries and payment plans 24/7. I designed a "two-way" system where customers can negotiate settlements and make payments via text or an automated phone menu without ever needing to speak to a human.
THE OUTCOME:
High-Volume, "No-Touch" Revenue
Within months, the system was processing 5,000+ automated payments and transacting $500,000 every month. By extending the business's reach to 24/7, we turned a manual office into a high-speed, automated revenue machine.
some of my work
PROJECT_ID: 052
Italian restaurant, NSW
THE PROBLEM:
Manual Booking Grind
The owner was buried in voicemails and back-and-forth emails just to fill tables. Without a central system, they were losing time on the phone instead of managing the floor, leading to missed enquiries and manual scheduling errors.
THE BUILD:
Automated Front-of-House
I conducted a full market scan and requirement audit to find the right gear. I managed the vendor selection and bridged the gap between the owner and the tech provider to ensure a fast, "no-fuss" installation.
THE OUTCOME:
24/7 Digital Receptionist
The restaurant now handles bookings, deposits, and floorplans automatically. With automated reminders cutting down "no-shows" and the ability to sell vouchers and experiences, the owner has traded his phone for a system that scales the business while he's on the tools.
PROJECT_ID: 085
PROPERTY Consultancy, QLD
THE PROBLEM:
Restrictive Website & Manual Paperwork
The client was "locked out" of their own digital presence, forced to go through an IT firm for every minor site change. Their old site didn't explain their services clearly, and lead capture required manual handling and physical paperwork.
THE BUILD:
Integrated Digital Site Office
I migrated the business to Wix, giving them a fresh, professional design and the ability to self-serve their own content. I plumbed the new site directly into their Zoho CRM, creating automated lead capture forms and structured data-entry points that replaced their manual paperwork entirely.
THE OUTCOME:
End-to-End Automation
Responses from the website now automatically assign to the correct customer record in the CRM without a single keystroke from the team. The business has full control over their digital identity and a streamlined "Slab" that handles enquiries 24/7.
PROJECT_ID: 008
Contact Centre Provider, VIC
THE PROBLEM:
Static Performance & Manual Incentives
With a crew of 150 staff, the business was struggling with manual "Reward and Recognition" programs that were slow to track and failed to move the needle on performance. Managers were buried in spreadsheets trying to work out who was actually hitting their marks.
THE BUILD:
Digital Performance & Gamification Platform
I designed and implemented a custom "Gamification" system that turned daily targets into a live, transparent leaderboard. I built out automated dashboards for every level—from the agents on the tools to the executives in the office—and automated the entire compensation and incentive workflow.
THE OUTCOME:
High-Performance Crew
The results blew the original business case out of the water. Against a projected 5% gain, the system delivered an 18% improvement in key performance metrics. The crew was more engaged, the "dead zones" in productivity were erased, and the recognition was instant and automated.
VERIFIED SITE REPORTS
“The Tech Foreman didn't just give us software; he gave us a system that works in the dirt. 100% of our site reports are now digital and live before the crew even leaves the job.”
// PROJECT: BRISBANE CIVIL DYNAMICS // OUTCOME: 15HRS SAVED PER WEEK